Privacy Policy - Ross Giles Tree Surgery

Privacy Policy

At Ross Giles Tree Surgery we value your privacy and endeavour to treat all data with the upmost respect. Your data will never be sold on and will not be disclosed to anyone outside of the Ross Giles Tree Surgery family, without prior consent to do so. This policy will further explain what data we ask for, what data we keep, why we retain data and how it is used.

When you contact us here at Ross Giles Tree Surgery we will ask for the following information; Name, contact number, address and email address. We ask for this in order to contact you further about your query or work and for the purpose of billing. This data is stored centrally in our main office and retained for a period of five years from the last point of contact. Your data would never be sold on and will not be shared beyond the Ross Giles Tree Surgery family. On occasions we use subcontractors to complete works. Sub-contractors working for Ross Giles Tree Surgery will be provided with the address at which the work/delivery is being carried out and the name of the client. If for any reason we need to pass additional data to a sub-contractor, consent of the individual will be obtained prior to sharing any further information.

In order to ensure we are compliant with the necessary regulations we may access records, namely Tree Preservation Orders (TPO's), for the area on which this work is being completed. These are provided by the Local Authority. All TPO's are kept centrally within the main office for a period of five years after the completion of the works, or from the data received should work not be undertaken. These are retained for information purposes, should further work be requested.

When work is completed, details of this work are stored centrally within our main office for a period of five years after the completion of the work. We keep these records for information, should further work be requested and are not passed to anyone outside of the Ross Giles Tree Surgery family.

At Ross Giles Tree Surgery we are not in the habit of making unsolicited contact. We would usually only make contact after an enquiry has been received. However, if specifically requested, we can contact you to remind you of work that is required or on a periodic basis to ask if you require further work. If you wish to be contacted in this way, please email the office at info@rgtreesurgery.co.uk confirming that you would like to receive reminders.

Tracking and Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

Ross Giles Tree Surgery uses the collected data for various purposes:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

  • Google Analytics

    Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

    You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

    For more information on the privacy practices of Google, please visit the Google Privacy and Terms web page: https://policies.google.com/privacy?hl=en

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

GDPR

Ross Giles Tree Surgery follow and comply to GDPR regulations - General Data Protection Regulation on Wikipedia

Should you wish to review, amend or delete the personal information that we hold, you can do so at any time by contacting our Data Protection Officer, Ross Giles. Ross can be contacted by email at info@rgtreesurgery.co.uk.

Version 1.0
Last reviewed May 2018
Next review May 2020